REFUND POLICY

RETURNS

You have 14 days from receiving your order to tell us that you wish to return it. Once your return has been requested, you have a further 14 days to send the item back.

To request a return, please contact us through our website’s contact page and include your order number. We will then provide the return address and instructions.

Items should be returned:

• Unworn, except when tried on
• Unwashed and unaltered
• With the original tags and packaging where possible
• In the same condition in which they were received

We may reduce the refund if an item has been worn, damaged or handled beyond what is reasonably necessary to inspect its fit and condition.

RETURN COSTS

Customers are responsible for return postage when returning an unwanted item. We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

If your item is faulty, damaged or incorrect, we will cover the reasonable return postage costs.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an item that is damaged, faulty or incorrect, contact us as soon as possible with your order number and clear photographs of the item.

We will assess the issue and arrange a refund, replacement or another suitable resolution. Your statutory rights are not affected by this policy.

REFUNDS

Once your return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 14 days of receiving the returned item or receiving proof that it has been sent back, where applicable. Your bank or payment provider may require additional time to process the refund.

For cancelled online orders, the original standard delivery cost will also be refunded. Any additional amount paid for express or upgraded delivery will not be refunded.

EXCHANGES

We do not currently offer direct exchanges. If you require a different size or colour, please return the original item and place a new order.

EXCEPTIONS

Personalised or custom-made products cannot be returned unless they are faulty, damaged or incorrect.

Gift cards are non-refundable. This does not affect any statutory rights that may apply.

INTERNATIONAL RETURNS

Customers outside the United Kingdom are responsible for return postage and any associated customs charges unless the item is faulty, damaged or incorrect.

Local consumer laws may provide additional rights depending on your country.

CONTACT

For questions regarding a return or refund, please contact us through the contact page on our website and include your order number.