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Terms & Conditions

TERMS AND CONDITIONS

Last updated: 31 July 2026

ABOUT US

This website is operated MOEDA.

Throughout these Terms and Conditions, “we”, “us” and “our” refer to MOEDA. By visiting our website or placing an order, you agree to these Terms and Conditions.

  1. USING OUR WEBSITE

You must use this website only for lawful purposes. You must not attempt to damage the website, interfere with its operation, gain unauthorised access to it or use it for fraudulent activity.

You are responsible for ensuring that the information you provide when placing an order is complete and accurate.

  1. PRODUCTS

We make every reasonable effort to display product descriptions, colours, measurements and images accurately. However, colours may appear slightly different depending on your device or screen settings.

Measurements are approximate, and minor variations may occur between individual items. These differences do not affect your rights where a product is faulty or not as described.

All products are subject to availability. We may limit quantities, withdraw products or update product information without notice.

  1. PRICES

Prices are shown in pounds sterling and include applicable taxes where required.

Delivery charges are not included in the product price unless stated otherwise. Available delivery options and costs will be displayed at checkout before payment is completed.

We take reasonable care to ensure prices are accurate. If we discover an obvious pricing error before accepting your order, we will contact you and give you the option to continue at the correct price or cancel the order for a full refund.

  1. PLACING AN ORDER

When you place an order, you are offering to purchase the selected products under these Terms and Conditions.

An order confirmation email acknowledges that we have received your order. It does not confirm that the order has been accepted. A contract is formed when we confirm that your order has been dispatched.

We may cancel or refuse an order if:

• A product is unavailable
• Payment cannot be authorised
• The delivery information is incomplete or incorrect
• We identify a pricing or product information error
• We reasonably suspect fraud, misuse or unauthorised activity

If payment has already been taken for an order we cannot accept, the amount paid will be refunded to the original payment method.

  1. PAYMENT

Payment must be made using one of the payment methods available at checkout. Your order will not be dispatched until payment has been successfully authorised.

Payments may be processed by third-party payment providers. We do not directly store complete card details.

  1. DISCOUNT CODES AND PROMOTIONS

Discount codes must be entered at checkout and cannot normally be added after an order has been placed.

Unless stated otherwise:

• Only one discount code may be used per order
• Discount codes cannot be exchanged for cash
• Discount codes may have an expiry date or minimum spend
• Certain products may be excluded
• Discounts do not usually apply to delivery charges

We may withdraw or amend a promotion where reasonably necessary. This will not affect orders already accepted.

  1. DELIVERY

Orders are normally prepared and dispatched within 1 to 3 working days.

Estimated delivery times are:

UK standard delivery: 2 to 4 working days
UK express delivery: 1 to 2 working days, where available
Europe: 5 to 10 working days
Rest of the world: 7 to 15 working days

Delivery estimates begin from the date of dispatch and are not guaranteed. Delays may occur during busy periods or because of circumstances outside our reasonable control.

Please ensure your delivery address is correct before placing your order. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Risk in the products passes to you when the order is delivered to you or to a person nominated by you.

  1. INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless stated otherwise, these charges are the customer’s responsibility and are not included in the product or delivery price.

We cannot control customs processing times and are not responsible for delays caused by customs authorities.

  1. CANCELLATIONS AND RETURNS

You have 14 days from the day you receive your order to tell us that you wish to cancel it. You then have a further 14 days to return the products.

To request a return, contact us through our website or email info@moedaclothing.com with your order number. We will provide the return address and instructions.

You may inspect and try on an item as you would in a shop. You are responsible for any reduction in value caused by handling beyond what is reasonably necessary to check the item’s fit, appearance and condition.

Customers are responsible for return postage for unwanted items. We recommend using a tracked service because the returned item remains your responsibility until it reaches us.

Personalised or custom-made products cannot be returned because you have changed your mind, unless they are faulty, damaged or incorrect.

Please read our Refund Policy for complete return and refund information.

  1. REFUNDS

Approved refunds will be issued to the original payment method.

For cancelled online orders, we will refund the product price and the cost of standard delivery. If you selected a more expensive delivery service, we are not required to refund the additional delivery cost.

We may reduce a refund where a returned item has lost value because it was worn, washed, damaged or handled beyond what was reasonably necessary to inspect it.

Refunds will normally be processed within 14 days of receiving the returned products or receiving evidence that they have been sent back, where applicable. Your bank or payment provider may require additional processing time.

  1. FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please inspect your order when it arrives. If a product is faulty, damaged, incorrect or not as described, contact us as soon as possible with your order number and clear photographs of the issue.

Depending on the circumstances, we may arrange a refund, repair or replacement and cover reasonable return postage costs.

Nothing in these Terms and Conditions limits your rights under the Consumer Rights Act 2015 or any other applicable consumer law.

  1. CARE INSTRUCTIONS

Customers are responsible for following the care instructions provided on the product label or product page.

Damage caused by incorrect washing, drying, ironing, alteration, misuse or failure to follow the care instructions will not normally be considered a manufacturing fault.

  1. INTELLECTUAL PROPERTY

All content on this website, including logos, product names, photographs, graphics, text, designs and branding, belongs to us or is used with the owner’s permission.

Content may not be copied, reproduced, modified, distributed or used commercially without prior written permission.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites. These links are provided for convenience. We are not responsible for the availability, security, content or privacy practices of third-party websites.

  1. PERSONAL INFORMATION

Your personal information is handled in accordance with our Privacy Policy. By placing an order, you confirm that the information provided is accurate and that you are authorised to use the selected payment method.

  1. OUR RESPONSIBILITY TO YOU

We are responsible for losses that are a foreseeable result of our breach of these Terms and Conditions or our failure to use reasonable care and skill.

We are not responsible for losses that could not reasonably have been anticipated when the contract was formed. Products sold through this website are intended for personal use, so we are not responsible for business losses such as loss of profit, revenue or opportunity.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of your statutory consumer rights.

  1. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by events outside our reasonable control, including severe weather, transport disruption, industrial action, customs delays, network failures or disruption affecting delivery providers.

We will take reasonable steps to minimise the effect of any disruption and will contact you where appropriate. Your statutory rights remain unaffected.

  1. CHANGES TO THESE TERMS

We may update these Terms and Conditions occasionally. The terms that apply to your purchase will be those displayed on the website when you place your order.

  1. SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

  1. GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales.

If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

If you live outside the United Kingdom, you may have additional rights under the mandatory consumer laws of your country.

  1. CONTACT

For questions about these Terms and Conditions or an order, contact us through our website or email:

info@moedaclothing.com

Please include your order number where relevant.

CANCELLATION FORM

Complete and send this form only if you wish to cancel your order.
Email: info@moedaclothing.com

I hereby give notice that I wish to cancel my contract for the purchase of the following products:

Products:
Order number:
Ordered on:
Received on:
Customer’s name:
Customer’s address:
Customer’s signature, if submitted on paper:
Date: